Returns and Refunds
Refund and Return Policy
To return merchandise purchased at PanelTown.com, a Returned Material Authorization (RMA) is required. Please contact a PanelTown.com sales representative to assist you with an RMA.
Any order claims and/or discrepancies should be reported to PanelTown.com within 7 days of receiving the product.
Credit will be issued using the same method by which the material was purchased, minus a 20% restock fee. PanelTown.com cannot accept returns on stock items after 30 days. PanelTown.com does not accept returns on Water-Based Poly during the months of November, December, and January.
Any products that meet the following conditions are not eligible for return and may be rejected:
- Products not purchased from PanelTown.com
- Any products that have be damaged or altered in any way –this excludes manufacturer defects as well as materials damaged in shipping
- Any products not returned in the original packaging and/or without original accessories
PanelTown.com will gladly assist in any way to help our clients obtain “special order” products, however we cannot accept returns on such products. Your understanding in this matter is greatly appreciated.